I can’t get the “Hand Gesture” games to work – what should I do?
Here goes a troubleshooting guide
Technical Questions
I can’t hear any sound from the videos – what do I do?
Please write the answer here
The display lights up, but there’s nothing on the wall – what do I do?
Hold the power button again for 3 seconds, or Tap the projector icon on the control screen. Watch how here: [VIDEO]
I can’t turn on the Blue Elefant – what do I do?
Hold the power button for 3 seconds until the display lights up. Check if the battery is charged – look for the battery icon on the display.
I paid but can’t log in – what do I do?
Check your inbox and spam folder for an email from hello@doktor-universe.com with your login details. If you haven’t received anything, contact us and make sure to use the same email address you used when ordering.
I forgot my password – can I get a new one?
Yes, you can reset your password directly from the login screen.
Frequently Asked Questions
Welcome to this page.